Shipping Policy for HWIC INLAY
At HWIC INLAY, we strive to provide a seamless and reliable shipping experience for our customers. Please read the following guidelines and procedures to understand how shipping is handled for our wooden product decor.
1. Shipping Methods and Timeframes:
- We offer standard shipping for all orders, which may vary depending on the destination and product availability.
- The estimated delivery time for in-stock products is typically within 7 to 14 days, although this may vary.
- Please note that personalized or custom-made products may have longer processing and shipping times, as they require additional production time.
2. Shipping Costs:
- Shipping costs are calculated based on the weight, dimensions, and destination of the package.
- The shipping cost will be displayed during the checkout process before you complete your purchase.
- We may offer free shipping promotions from time to time, so keep an eye out for any ongoing offers.
3. Shipping Restrictions:
- Currently, we only offer shipping within [specify the regions or countries where you provide shipping].
- We do not offer international shipping at this time.
4. Order Processing and Tracking:
- Once you place an order, our team will process it within a reasonable timeframe.
- You will receive an email notification with the tracking information once your order has been picked up by the carrier.
- Please allow some time for the tracking information to be updated by the carrier.
5. Damaged or Lost Shipments:
- We take great care in packaging our products to ensure they arrive in excellent condition.
- In the rare event that your order arrives damaged, please contact our customer support immediately with detailed information and photos of the damaged package and product.
- We will work with you to resolve the issue and arrange for a replacement or refund, depending on the circumstances.
- If your order is lost in transit, please reach out to our customer support, and we will initiate an investigation with the carrier to locate your package.
6. Address Accuracy:
- It is essential to provide accurate and complete shipping information during the checkout process.
- HWIC INLAY is not responsible for any delays or additional costs incurred due to incorrect or incomplete shipping addresses provided by the customer.
7. Delivery Acceptance:
- Upon delivery, please inspect the package for any visible signs of damage.
- If you notice any damage to the package, you have the right to refuse the delivery.
- In such cases, please contact our customer support immediately to report the issue and arrange for a replacement or refund.
8. Customer Support:
- If you have any questions or concerns regarding shipping, please contact our customer support team at [info@hwicinlay.com]
- We are here to assist you and provide any necessary information or assistance throughout the shipping process.
Please note that this Shipping Policy is subject to change without prior notice. Any updates or modifications will be effective immediately upon posting on our website. If you have any further questions or need clarification, please do not hesitate to reach out to us.